FREQUENTLY ASKED QUESTIONS ABOUT guards

 At Base Ops Security, we provide a comprehensive range of security services tailored to protect businesses, individuals, and assets. Our offerings include:

• Uniformed Security Guards
• Suit & Tie Security (Luxury & Corporate Settings)
• Mobile Patrols
• Alarm Response
• Access Control
• CCTV Monitoring
• Event Security
• Loss Prevention (Undercover Security)
• Tactical Security
• Concierge & Front Desk Security
• Executive Protection
• Office & Facilities Security
• Government Security
• Parking Enforcement
• Residential Security

These services work seamlessly together to provide complete protection and peace of mind. At Base Ops Security, we take pride in delivering industry-leading security solutions tailored to meet your specific needs. Learn more about our services today!

 Base Ops Security offers a wide range of security solutions tailored to businesses across various industries. As part of our client onboarding process, we assess your specific security needs to ensure our services are the right fit for your sector.

We proudly partner with businesses across multiple industries, including:

• Retail & Shopping Centers
• Commercial & Office Spaces
• Residential & Property Management
• Construction & Industrial Sites
• Government & Municipal Buildings
• Healthcare Facilities
• Hotels & Hospitality
• Auto Dealerships
• Cannabis & Agriculture
• Education & Campus Security
• Event Venues & Entertainment Spaces

Our industry expertise allows us to provide effective, customized security solutions that protect people, assets, and businesses. Learn more about the industries we serve on our Industries page.

Many security providers offer one-size-fits-all programs, but at Base Ops Security, we take a collaborative approach to customization. We tailor our security solutions based on your industry, location, business size, and specific risks to ensure optimal protection. Whether it’s adjusting patrol schedules, modifying reporting frequency, or customizing patrol routes to align with your operations, we work closely with you to develop a security strategy that fits your needs.

Our dedicated Client Services team, along with our in-house Control Center and Reporting teams, ensures seamless and effective security solutions designed specifically for your business. Customization is at the core of what we do, providing you with security that works for you.

At Base Ops Security, we are committed to providing our clients with top-tier support to ensure their businesses remain secure at all times. 

Here’s how we do it:

• 24/7 Operations & Dispatch Center: Our clients have direct access to our 24/7 Operations Center, ensuring rapid response to any security concerns. If an incident arises, a mobile patrol unit can be swiftly deployed to your location. Keeping this service in-house allows us to maintain seamless communication and optimized response times.
• Dedicated Client Services Team: Our client services team provides day-to-day support, performing routine site checkups and addressing any security concerns that may arise. We work proactively to ensure your security needs are always met.

At Base Ops Security, we’re more than just a service provider—we’re a dedicated partner in protecting your business. Our team works around the clock to anticipate and resolve security challenges so you can focus on running your business with confidence. Together, we build safer environments and stronger partnerships, every step of the way.

At Base Ops Security, we understand that urgent situations can arise at any time. That’s why our 24/7 Operations & Dispatch Center is always ready to respond. Clients can contact us anytime for last-minute security requests, and we will deploy a qualified guard as quickly as possible.

Our dedicated in-house dispatch team ensures swift response times, providing seamless coverage when you need it most. If you're a current client and require more information about short-notice security requests, reach out to us anytime.

A security site assessment, also known as a physical risk assessment, is a comprehensive evaluation conducted by security professionals to identify potential threats, assess vulnerabilities, and provide actionable recommendations to enhance protection.

At Base Ops Security, we specialize in delivering tailored risk assessments designed to meet the unique needs of your environment. Our expertise spans various industries, including:

• Corporate Offices & Commercial Properties
• Retail Stores & Shopping Centers
• Government & Public Sector Buildings
• Educational Institutions & Campuses
• Residential Complexes & Condominiums
• Industrial & Construction Sites

Our security experts will evaluate your site and develop industry-leading strategies to safeguard your assets, personnel, and operations.

Contact us today to learn more & schedule your risk assessment.

At Base Ops Security, our patrols are tailored to meet the specific needs of your business and industry. While duties can be customized, common patrol tasks include:

• Checking locks, gates, and access points to ensure all entryways are secure
• Inspecting windows and other potential entry points
• Conducting maintenance checks and identifying safety hazards
• Monitoring for signs of loitering, vandalism, or suspicious activity
• Acting as a strong visual deterrent to prevent security threats

Our patrol services provide proactive protection, ensuring your property remains secure while minimizing risks before they escalate.

 At Base Ops Security, we provide detailed and customized reports to fit each client’s unique needs. Clients can request reports via a secure portal or email, with reporting frequencies ranging from 24 to 72 hours, ensuring you have the insights needed to optimize security and support business growth. Our dedicated reporting team takes pride in delivering accurate, timely, and actionable data.

Types of Reports Available:

• Retail Recovery Reports
• Incident Reports
• Building & Property Reports
• Mobile Patrol Reports
• Foot Patrol Reports
• Daily Reports
• Monthly Analytics Reports
• And more, customized to your needs.

Our expert reporting team carefully verifies all incoming data to ensure accuracy and reliability. Additionally, we assist with setting up and providing access to your reporting system, so you always have real-time visibility into security activities at your business.

 At Base Ops Security, we offer two levels of security professionals to meet the unique needs of our clients:

• Uniformed Guards: These security professionals provide a strong security presence while focusing on customer service, incident reporting, access control, basic de-escalation, and first aid. They are well-trained in handling general security tasks while maintaining a professional and approachable demeanor.
• Tactical Guards: Our Tactical Security Unit consists of highly trained professionals with advanced skills in crisis intervention, complex de-escalation, and handling high-risk situations—particularly those involving individuals experiencing mental health crises. With extensive industry experience, they provide a commanding presence on-site, ensuring heightened security for more challenging environments.

Both roles play a vital part in delivering top-tier security solutions, and we work closely with clients to determine the best fit for their specific security needs.

 All Base Ops Security guards must pass region-specific exams to obtain their security guard license. Beyond licensing requirements, we provide comprehensive training through our in-house platform, offering both in-class and web-based instruction to accommodate various client needs. We also offer site-specific training to ensure guards are fully prepared for the unique challenges of each location. 

As a trusted security provider across multiple industries, Base Ops Security upholds rigorous training standards to ensure our guards can handle any situation with confidence and professionalism. Our specialized training program, delivered by in-house experts and external specialists, includes:

• Customer Service & Communication Training
• Incident Report Writing & Documentation
• CCTV Monitoring & Surveillance
• Access Control & Crowd Management
• Incident De-escalation & Crisis Intervention
• Advanced Security & Threat Assessment
• Trespass to Property & Legal Compliance
• Emergency Response & Crisis Management
• Weapons Awareness & Avoidance
• Occupational First Aid (OFA) & WHMIS Training

At Base Ops Security, we invest in continuous learning to equip our team with the skills and knowledge needed to deliver top-tier security services.

 Every guard must complete a criminal background check before starting work. For clients requiring more in-depth screening, we offer additional vetting services conducted by our specialized team. 

 Our operations team quickly arranges a replacement. With our 24/7 scheduling support, we can typically dispatch a new guard within minutes. 

We offer a variety of security systems, including CCTV cameras, burglar alarms, access control systems, and fire alarms.

Our security systems are installed by our team of professional technicians who have years of experience in the industry.

Yes, we offer a warranty on all of our security systems. The length of the warranty depends on the type of system you choose.

 At Base Ops Security, we recognize that our team is our greatest asset. We are dedicated to providing the training and resources needed for our staff to build rewarding careers in the security industry. Our comprehensive training programs equip our guards with the skills to handle any security scenario with confidence and professionalism. We believe in promoting from within, and many of our team members use their training as a stepping stone to careers in law enforcement, corrections, and other protective services. 

 Yes, all Base Ops Security guards must be licensed in the jurisdiction where they operate. 

For more information, check out our latest blog on obtaining a security guard license in Canada. https://baseopssecurity.com/blogs

 To apply for a position with Base Ops Security, please submit your application through our "Join Our Team" page on our website or via our job listings on Indeed. 

To ensure an efficient hiring process, we kindly ask that all applications be submitted through these platforms only. please refrain from contacting us by phone, email, or our website’s contact form regarding job inquiries. Once our team has reviewed your application, we’ll be in touch soon! 

 Absolutely! Many of Base Ops Security’s professionals have Canadian Forces experience, and we highly value the skills, discipline, and dedication that veterans bring to our team. Veterans play a key role in elevating our service and professionalism across all sectors we serve. 

To be eligible you must:

• Be 18 Years of age or older
• Be eligible to work in Canada
• Have a clean Criminal Record

The Ministry of Community Safety and Correctional Services mandates a minimum 40 hour training program for the basic security guard course. 

Content covered within the course includes; Introduction to the Security Industry; The Private Security and Investigative Services Act; Basic Security Procedures; Report Writing; Health and Safety; Emergency Response Preparation; Canadian Legal System; Legal Authorities; Effective Communications; Sensitivity Training; Use of Force Theory; and Emergency Level First Aid Certification. 

 No. This is an extremely practical component and as such requires in class training through instructors with recognized credentials. It is an 8 hour day in a traditional class setting. 

To find out more about class dates and times, please contact us at training@BaseOpsSecurity.com or call us toll free at (437)-937-2467.

 Once you have successfully completed the mandatory training, you will be able to register for the Ontario Security Guard License Exam with the Training Completion Number provided to you.

 To register for the exam you can visit www.ontariosecuritytesting.ca and follow the prompts. 

  After you have completed the exam, it takes approximately 5 business days to receive your results. 

Once you receive confirmation of a passing grade, you can apply for your license online or by mail through the Ministry of Community Safety and Correctional Services website at http://www.mcscs.jus.gov.on.ca/english/PSIS/ApplyforaLicence/PSIS_apply.html 

 If you apply online, you will be able to check the status of your application within two business days through your Service Ontario account. 

If you apply by mail, you can contact the Private Security and Investigative Services Program toll free at 1-866-767-7454 or privatesecurity@ontario.ca. 

 You must have a valid license card to work as a security guard. Working without a valid license is a violation of the Private Security and Investigative Services Act and may lead to charges.

 However, if you apply for a license through Service Ontario, you will be able to access a digital license through your online account as soon as your application is approved. This is considered a valid license so long as you print this document and carry it on your person while on duty. 

 You must have a valid license card to work as a security guard. Working without a valid license is a violation of the Private Security and Investigative Services Act and may lead to charges.

 However, if you apply for a license through Service Ontario, you will be able to access a digital license through your online account as soon as your application is approved. This is considered a valid license so long as you print this document and carry it on your person while on duty. 

 Video footage is typically stored for 14 to 30 days, depending on your specific service plan. Older footage may be overwritten unless previously archived. 

 Our average turnaround time is 1 to 3 business days, depending on the volume and complexity of the request. Urgent cases are prioritized. 

 Yes, video footage can be provided for legal, insurance, or internal review purposes. Proper authorization may be required. 

 If footage has been overwritten, we will notify you and provide any available logs or relevant camera data from the requested timeframe. 

 Use the support form above and select “Technical Issue” as your request type. Our technicians will respond within 24 hours. 

 Standard video review requests are included in your service plan. Additional charges may apply for extensive retrievals or forensic analysis. we’ll notify you in advance if this applies.